Web Enabled Training Needs Assessment (TNA)

TNA Toolkit

ESP has developed a truly flexible and easy to use software suite that represents a major leap forward in establishing individual and team training needs.  Our web enabled TNA toolkit allows customer to determine training needs in a genuinely cost-effective manner, allowing efficient targeting of expensive training resources.

TNA Benefits

Enables:

• User friendly assessment of skills at the desktop, preferred by most staff
• Provides reliable and objective insight into any training needs
• Can be tailored to individuals or entire teams
• Enable flexible reporting to meet any organisational structure
• Optimises training value for money
• Offers an outstanding facility for recruitment and induction process
• An invaluable tool to aid and appraisal process

TNA Flexibility

ESP’s TNA toolkit has at its heart a sophisticated question set, offering multiple choice answers.  This format is applicable to almost any public or private sector business area, providing reliable feedback on training deficits and impacts.  ESP utilises industry leading Practioners in developing each TNA module.

Ease of Use

• Simple administration of the system to set up teams and users
• Straightforward web enabled system and passwords
• Set of standard rules for taking the TNA
• Short practise TNA before users begin the assessment

TNA Value

ESP’s TNA toolkit provides an exceptional means of improving service delivery and building the skills of any individual or team.  The objective appraisal of skills command/training needs is an increasingly vital part of effective customer care and business efficiency.

The relatively low cost enables the tool to be widely utilised in any organisaton and facilitate optimum development of staff and customer outcomes.

Available Modules

• Housing and Council Tax Benefit
• Revenues
• Business Rates
• Council Tax
• Housing
• Nuisance and Anti Social Behaviour
• Data Protection
• Freedom of Information
• Customer Services
• Fraud Awareness

For more information about TNA or to arrange a demo please contact ESP on:

London             01494 431 118

Birmingham      0121 693 6950

Glasgow            0141 423 4175

Email  enquiries@espconsultancy.com