Software Products & Software Solutions

Practical application is the key to ESP’s software design methodology. Delivered to address genuine service needs, our software solutions offer a cost effective way of providing:

• Training needs analysis (TNA)
• Risk Assessments
• Audits
• Subject Awareness
• Content Provision
• Data Capture
• Incident Management
• Policy & Procedure Capture and Distribution
• Surveys
• Knowledge assessment

Our goal with all of our products is to lower operational costs, improve efficiency and enable employees to access information quickly and effectively to deal with customers, manage operations and make better more informed decisions.

Our products have been successfully used in the following application areas:

• Housing
• Housing Benefit
• Council Tax
• Council Tax Benefit
• Elected Member Training
• Elected Member handling of enquiries
• Customer Care
• Anti Social Behaviour / Nuisance Management
• Fraud

Increasingly though, organisations are interested in receiving a business solutions which often blends our off the shelf software with specific modules backed up by our range of professional services. Should you have an application idea or an issue that you think could be delivered in this way we would be delighted to hear from you.