Case / Enquiry Management

More and more, organisations, particularly in the public sector, are being asked for data either internally by elected representatives and executives requiring to access operational management information or externally by Auditors, Regulators and other Government agencies to scope and therefore better address the requirements of our society today.

ESP Case Management software has been explicitly designed from a service-oriented perspective, unlike the more sales oriented approach taken by others such as CRM systems. It allows organisations to log and track various types of enquiry or event in a database, assess the action needed to progress a resolution, build an evidence / audit trail should more formal recourse be required and using the report writing capabilities, produce detailed reports. Our customers tell us that the key benefits are simplicity of use, retaining all the information in one location and the ability to quickly produce analysis.

It has been designed to be configurable to handle different categories of enquiry and is currently available off the shelf for Case Management by Elected Members and for Anti Social Behaviour. The software is capable of being adapted for many other applications, so please contact us to discuss your requirements.