About Us

Founded in 1999 to provide performance related consultancy and training services for local government ESP has evolved into a specialist provider of Employee Performance Management and Case Management Software.

Since our inception our software products have been used with over 200 organisations in the public and private sectors to help these organisations reduce their overall costs and improve their employee’s and overall corporate performance.

Our company ethos is to ensure we have really understood the opportunity or issue in question, hence we prefer to work in partnership with our customers to design and deploy practical solutions which meet real needs at a price which is affordable. All of our software products have started life as joint projects with one or more customers and hence these solutions have genuinely been “designed by practitioners for practitioners”.

In our view the key aspect to any organisations performance is to really understand the people it interacts with, and foremost in this are its employees, officers and customers. Our solutions therefore typically help organisations to:

• survey, review and audit employees or customers views;
• inform and instruct employee’s in key corporate or compliance messages
• understand, assess and improve their employee’s performance and knowledge required in their role;
• log information or evidence in certain people specific case management applications.

Our modular suite of software can be used at the individual, team, department or indeed corporate level and requires no specialist technical knowledge to use. Providing you have access to the internet / intranet our software can be quickly deployed using our off the shelf content templates or easily and quickly customised to meet specific requirements.

If you are interested in our capabilities please review the menu links accordingly or get in touch from the contact us section.

Keith Gale, Director

Having been involved in the IT sector for over 20 years, Keith is responsible for all sales and commercial activities within ESP.

Mark Williams, Non Executive Director

Mark has held senior positions in organisations such as Syntegra and BT. His knowledge of technology combined with in depth experience within the public sector bring invaluable direction to ESP in development and marketing.

Richard Lambourn, Company Secretary

With a successful accountancy background, Richard Lambourn's expertise is in data mining and statistical analysis. His expertise lies in interpreting trends, measuring performance and financial profiling.